Orders too large or heavy (over 2KG) for Royal Mail will be sent via Courier. Courier deliveries are only made on weekdays. Saturday deliveries can be arranged with a small surcharge.
Standard International & International Signed For normally take 7 to 14 business days to arrive at most locations, however delivery times can vary depending on the local delivery service, customs and transit delays. Please allow time for your order to arrive in due course.
We hope you will be highly satisfied with any product purchased on our website but if you wish to return an item to us then we aim to make it as quick and convenient as possible for you. You can do this for up to an entire year, as long as the product is exactly as it was when we shipped it. No damage to the product, unopened, product-packaging in absolute perfect and resaleable condition.
For 'change of mind' or warranty returns, the sender is responsible for the return of the item.
If you are sending from overseas please only use the cheapest method to return items, using the Postal Service. If you cannot use the Postal Service, please contact us first.
Once we have received the returned item we will initiate the refund, minus our actual postage costs (only around £1 to £2 in most cases).
Please note that certain items, for example inflatable sleeping mats and stoves, need to go to the supplier first so they can inspect the item and decide whether it is a manufacturing fault or not. We appreciate your patience whilst our supplier locates the issue.
Orders via affiliate sites such as TopCashBack, QuidCo, or via an affiliate link must be returned within 15 days, so we can void the commission payment to the affiliate. They, in turn, may void the commission payment to yourself. Orders returned outside of this timeframe will be refunded, less the affiliate commission value.
Socks, Underwear, Clearance Stock, Bulk-orders & Business-to-Business orders cannot be returned. Engraved items cannot be returned or exchanged, unless faulty, due to their personalisation.
Damaged deliveries must be reported on the day of the delivery, to enable us to claim from our courier.