Frequently Asked Questions
Do you ship to my country?
We ship globally to nearly every country on the planet, so the answer will probably be yes! We strongly recommend selecting International Tracked shipping for overseas orders, so you get an online tracking number.
Can you ship faster?
For orders within the UK we offer next day shipping on orders placed before 3pm. Most next day orders are shipped via Royal Mail and will be delivered by 12:00pm. Larger or heavier items may need to be sent by courier meaning delivery is assured before 6pm.
International Tracked is always quicker than standard international shipping.
Where’s my order?
The normal delivery time for our Standard service in the UK is 3 to 5 working days and for First Class it is 1 to 2 working days. Delivery times are calculated from the day of dispatch.
Orders sent to addresses outside of the UK usually arrive in 5 to 7 working days but can take up to 14 days if held by Customs control. Certain countries may take slightly longer due to the speed of the domestic postal service or customs clearance. We strongly recommend selecting International Tracked so that orders can be tracked online through any potential shipping delays.
Please note that national holidays in the UK can affect delivery times and that orders placed after our final collection on a Friday will be dispatched on Monday.
If you have not received your order please check with your local collection office before contacting us. Often, and out of our control, the Postal Service fail to leave calling cards, but the item is actually there awaiting collection on the shelf.
How can I track my order?
Tracking is only available on orders sent via First Class Recorded post, Next Day delivery or International Tracked.
How do I return something?
If there is any sort of fault or issue with your order please contact us before returning the item. We have a 365 day returns policy on all items sold through alloutdoor.co.uk. Unwanted or not needed items can be returned for exchange or refund providing they are received in a resalable and unused condition with all packaging and labels still intact and affixed. Items not received in the specified condition will not be eligible for refund or exchange and may be returned to you. Please do not apply tape to the product packaging as this can cause damage thus invalidating the return.
Please ensure you include your order number and name or your dispatch note when returning items to us so that we know it is from you and clearly write either the word refund or exchange to specify the action you would like us to take. If you would like to exchange the item please contact us to confirm which new item you would like. Please send returns to the following address:
All Outdoor Ltd (Returns Dept)
Unit 6 Hamilton Business Park
I can’t find the product I’m looking for
If a product is not showing on our website it may be that the item is out of stock or currently unavailable to us. If you would like us to check availability or order something for you contact us and we will be happy to help.
Can I order something that you don’t sell?
If an item or part you are after is not in our store please contact us as we will be very happy to check the availability with our suppliers and order in stock especially for you.
Do you price match?
Yes we do! If you find an item for less either online or in store we will gladly match that price for you. Please note in order for us to price match the item must be in stock and available to buy for any member of the public. We cannot price match discounted or sale items or 3rd party selling sites like eBay and Amazon. We must be able to verify the price and we will take into account the shipping cost of our competitor.
How much is delivery?
We have flat shipping rates for orders to mainland addresses in the UK. Orders to the Highlands and Islands may cost slightly more to send and can take a little longer to arrive.
Delivery costs to addresses outside of the UK are dependent upon the size and weight of the item, the shipping service used and the destination country.
Standard Delivery | 99p | 3-5 Days
First Class | £1.95 | 1-2 Days
First Class Recorded | £3.75 | 1-2 Days
Next Day | £6.95 | Next Working Day
Int'l Standard | By Weight & Location
Int'l Tracked | Add £5.95 to the above
Can I come in and look at items?
Yes you can! We are based in Borehamwood just off the A1. We have a retail area in which stock can be viewed and purchased open from 9am till 4:30 pm Monday to Friday. Please note that most of our stock is stored in our main warehouse which is not open to the public. We advise making sure you know the items you would like to view before coming in as items need to be collected by a member of staff from the warehouse in order to be viewed.
What are allpoints?
allpoints reward you for your purchases placed at alloutdoor.co.uk. Simply create an account with us and you will accumulate allpoints from your 2nd order onwards which can be spent on later orders saving you money. Please note allpoints are only awarded on online orders, and are not applicable on special-price orders, sale/offer items, bulk orders, returned items or business to business orders. You must be logged-in to your account at the point of purchasing, as we cannot add points retrospectively.
What methods of payment do you accept?
We accept all major cards including American Express as well as PayPal.
How do I cancel my order?
Please email us at firstname.lastname@example.org with the email title ORDER CANCELLATION as soon as possible. Please note that we dispatch throughout the day and our team work extremely quickly. Once an order has dispatched we are not able to cancel it, but you are of course able to return it as per the above
Can I amend my order?
We are happy to amend orders providing it has not already dispatched. If you would like to make changes to your order please contact us as soon as possible. In addition please be aware that amendments to orders may cause a delay to delivery.
I’ve place an order but have not received an email
You should receive an email confirming your order and then another to confirm your order’s dispatch. If you have not received an email please check your email spam folder as your email filter may have moved it there automatically. If you still cannot locate any of our messages please contact us and we will confirm your order details and dispatch for you.
How do I contact you?
You can contact us via email at email@example.com or by phone on 020 8207 7000 from 9:30am and our lines close at 5pm.