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Terms & Conditions

Delivery Information

 

We dispatch stock lines on the same day if ordered by 3pm.  

Approx delivery timings below exclude weekends and public holidays.

Approximate delivery timings refer to Postal working days, and below exclude weekends and public holidays.

Standard Delivery | 99p | 3-5 Days

First Class | £1.95 | 1-2 Days

First Class Recorded | £3.75 | 1-2 Days

Next Day | £6.95 | Next Working Day

International | By Weight & Location

Int'l Tracked | Add £5.95 to the above

We highly recommend selecting 'International Tracked' for all overseas orders, for your convenience and peace of mind.

Courier deliveries are made on weekdays. Saturday deliveries can be arranged with an extra surcharge.

If your order has been dispatched but not delivered please go to your local delivery office to collect. 
If courier has attempted delivery you will need to action the calling-card and arrange a redelivery.

Delivery surcharges may apply to "Island & Highland" deliveries if the item is too large for us to use Royal Mail. We will always contact you in advance to confirm.

If there is any problem with your delivery, please let us know within 24 hours of receiving your order.

Please note we are unable to post to PO Boxes. We need a physical address to dispatch to, as somebody may be required to sign for the parcel. If we place an order using a PO Box address, we will hold the order, and contact you for a physical home or work address.

Cancelling Weekend Orders

Please Note: Our Dispatch Warehouse continues to work over the weekend, but our Customer Service team do not. Therefore please ensure you are ordering the correct item, as we cannot always manage to stop the order once you have committed to it. Should that happen, you can of course return the order for a complete refund, and we are only here to help, assist and make life easy.

Tracking Numbers

To ensure safe delivery of your order we use a Royal Mail Business Account system to track parcels internally from our office, using the barcode number on the address label.

If you want to track your order by yourself online, please choose a signed for service (Next Day, Recorded, Int'l Signed For). Small surcharges apply on these methods, for your convenience.

Stock Explained: In Stock or Available to Order

IN STOCK: Exactly that - In Stock and ready to ship. Please only refer to the dropdown quantity box to see our stock levels. If you "overtype" and increase the quantity at the checkout, we cannot guarantee we will be able to supply the extra quantity.

AVAILABLE TO ORDER: Item is available with our supplier and we will order it for you immediately. Most suppliers deliver very fast, but some are slightly slower, so please allow a little time for stock to arrive. If we discover any supply-issues we will email you with an approx due-date).

 

365 Day Returns Policy!

You can return your order for up to an entire year, as long as the product is exactly as it was when we shipped it. No damage to the product, unopened, product-packaging in absolute perfect and resaleable condition.

To arrange a return, please email us so that we can email you returns instructions.

For 'change of mind' or warranty returns, the sender is responsible for the return of the item. P

If you are sending from overseas please only use the cheapest method to return items, using the Postal Service. If you cannot use the Postal Service, please contact us first. 

Once we have received the returned item we will initiate the refund, minus our actual postage costs (approx £1-3 in most cases. Globes and larger items may cost slightly more. Feel free to ask in advance of purchasing if you are unsure).

Please note that certain items, such as inflatable sleeping mats, or camping stoves for example need to go to the supplier first so they can inspect the item and decide whether it is a manufacturing fault or not. Likewise with sunglasses - Sunglasses and Goggles are manufactured in a white-glove environment and therefore cannot be scratched. We do not unzip or open the outer cases within our warehousing. Please do not return sunglasses or goggles that have possibly been scratched upon first use.

Orders via affiliate sites such as TopCashBack, QuidCo, or via an affiliate link must be returned within 15 days, so we can void the commission payment to the affiliate. They, in turn, may void the commission payment to yourself. Orders returned outside of this timeframe will be refunded, less the affiliate commission value.

Socks, Underwear, Clearance Stock, Bulk-orders & Business-to-Business orders cannot be returned. Engraved items cannot be returned or exchanged due to their personalisation. This clause does not apply to Globes (as long as the engraved-plaque has not been affixed to the product).

Damaged deliveries must be reported on the day of the delivery, to enable us to claim from our courier. 

Online Product Videos

We display product videos online, and sometimes they display the Brand as a whole. For correct product information, please always refer to the listing specification (e.g. the photo's and description text) when deciding which product to buy. If you need further clarification, please get in touch.

Engraving Charges

All engraving details must be completed online as you pass through the checkout process. Any amendments must be made in writing, as we are not liable for errors. For example S sounds like F and so on via the phone.

Payment & VAT

All prices are inclusive of UK VAT. If you are ordering from the Channel Islands or outside the VAT Zone, VAT will be deducted automatically.

We do not view or keep any card details and all information is encrypted for security purposes.

Business-to-Business orders are non-refundable once a Purchase Order has been submitted and payment cleared.

allpoints are only awarded on online orders, and are not applicable on special-price orders, sale/offer items, bulk orders, returned items or Business to Business orders.

allpoints may not always be awarded on affiliate or discounted orders.  

No Sale of Knives to Under 18's

Any customer purchasing any bladed item from this website agrees they are over 18 years old. We do not sell to under 18's.

Web Content & Images Disclaimer

Throughout the website we use stock images and descriptions provided by the manufacturer, or impressions (representations) of products or engraved items.

The manufacturer strives to ensure that the colours shown are as close to the real colours as possible. However, the exact colour or style may vary depending on a number of different factors, such as lighting and the quality of the photographs, your computer monitor and other factors beyond our control.

If you have any questions about the colour, exact spec, style or engraving of any of our products, please contact us first.

Marketing & Privacy Policy

We will never pass any of your personal information to any third parties or marketing agencies.

All information captured at point of order is solely for processing & delivering your order promptly, for the collection of online feedback reviews, and occasional updates or discount codes from ourselves. You can unsubscribe at any time, by simply clicking the unsubscribe button at the bottom of the marketing email.

WEEE Regulations

The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment.  The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge. The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. Much of the UK's WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health. Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.

All Outdoor Ltd is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.

For example, if a customer bought a new torch from us we would accept their old torch and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item. Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol, Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.

 
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