Heavier deliveries may cost slightly more than the pricing above, but it will be clearly shown at the point of checkout.
Please note we do not dispatch on weekends or UK Bank Holidays.
Overseas delivery times can vary depending on the local delivery service, customs and transit delays.
365 DAY RETURNS POLICY
You can return your order for up to an entire year, as long as the product is exactly as it was when we shipped it. No damage to the product, unopened, product-packaging in absolute perfect and resaleable condition.
FREE RETURNS ON ALL EXCHANGES
If you are within the UK, and have ordered the incorrect size, or perhaps you want to swap your item for a different colour, please get in touch and we will email you a FREE returns label.
CHANGE OF MIND RETURNS
For 'change of mind' returns, the sender is responsible for the return of the item. Once we have received the returned item we will initiate the refund.
RETURNS FROM OVERSEAS
If you are sending from overseas please contact us first via email, as we may have a returns address local to you, in your country. If not please only use the cheapest method to return items, using the Postal Service. You are responsible for the product until we receive it into our warehousing, so you may wish to purchase tracking. If you cannot use the Postal Service (because the item is too large for example), please contact us first.
Please ensure you mark the Commercial Value of the item as ZERO VALUE, otherwise, your item will not be received here and you will not be refunded.
If you are sending back ANY item with lithium you will need to use the appropriate Lithium Label. If you do not, the item will not arrive back here, and you will not be refunded.
RETURNS THAT NEED TO BE SEEN BY OUR SUPPLIERS'
Please note that certain items, such as inflatable sleeping mats, or camping stoves for example need to go to the supplier first so they can inspect the item and decide whether it is a manufacturing fault or not. Sunglasses and Goggles are manufactured in a white-glove environment and therefore cannot be scratched. We do not unzip or open the outer cases within our warehousing.
ORDERS MADE VIA AN AFFILIATE LINK OR CASHBACK WEBSITE
Orders via affiliate sites such as TopCashBack, QuidCo, or via an affiliate link must be returned within 15 days, so we can void the commission payment to the affiliate. They, in turn, may void the commission payment to yourself. Orders returned outside of this timeframe will be refunded, less the affiliate commission value.
ITEMS THAT CANNOT BE RETURNED
Socks, Underwear, Clearance Stock, Bulk-orders & Business-to-Business orders cannot be returned.
Damaged deliveries must be reported on the day of the delivery, so we can claim from our courier.