Timings above pertain to working days.
Sameday dispatch if ordered by 3pm.
If it is after 3pm but urgent, please get in touch, as we can usually still help.
Please note we do not dispatch on weekends or UK Bank Holidays.
30 DAY RETURNS POLICY
You can return your order for up to 30 days, as long as the product is exactly as it was when we shipped it. No damage to the product, unopened, product-packaging in absolute perfect and resaleable condition. The sender is responsible for the return of the item. Once we have received the returned item we will initiate the refund, less any postage costs.
If you wish to exchange your item please use the returns slip enclosed with your order. Cost of return is covered by the customer. We will ship the replacement at no extra charge to yourself.
RETURNS FROM OVERSEAS
If you are sending from overseas please contact us first via email, as we may have a returns address local to you. If not please only use the cheapest tracked method, using the Postal Service. You are responsible for the product until we receive it, so you may wish to purchase tracking. If you cannot use the Postal Service (because the item is too large for example), please contact us first.
Please ensure you mark the Commercial Value of the item as ZERO VALUE, otherwise, your item will not be received here and you will not be refunded.
If you are sending back ANY item with lithium you will need to use the appropriate Lithium Label. If you do not, the item will not arrive back here, and you will not be refunded.
RETURNS THAT NEED TO BE SEEN BY OUR SUPPLIERS'
Please note that certain items, such as inflatable sleeping mats, or camping stoves for example need to go to the supplier first so they can inspect the item and decide whether it is a manufacturing fault or not.
ORDERS MADE VIA AN AFFILIATE LINK OR CASHBACK WEBSITE
Orders via affiliate sites such as TopCashBack, QuidCo, or via an affiliate link must be returned within 15 days, so we can void the commission payment to the affiliate. They, in turn, may void the commission payment to yourself. Orders returned outside of this timeframe will be refunded, less the affiliate commission value.
ITEMS THAT CANNOT BE RETURNED
Socks, underwear, bulk orders, custom or specifically agreed orders, and business-to-business orders cannot be returned.
DAMAGED DELIVERIES & WARRANTY RETURNS
Damaged deliveries must be reported on the day of the delivery, so we can claim from our courier. Initially we will need photo's of the damaged product AND all outer packaging in order to decide if we need the product back or not.