Orders too large or heavy (over 2KG) for Royal Mail will be sent via Courier.
Standard International & International Tracked normally take 7 to 14 business days to arrive at most locations. However delivery times can vary depending on the local delivery service, customs and transit delays. Please allow some time as all orders will arrive in due course.
365 Day Returns Policy!
You can return your order for up to an entire year, as long as the product is exactly as it was when we shipped it. No damage to the product, unopened, product-packaging in absolute perfect and resaleable condition.
For 'change of mind' or warranty returns, the sender is responsible for the return of the item.
If you are sending from overseas please only use the cheapest method to return items, using the Postal Service. If you cannot use the Postal Service, please contact us first.
Once we have received the returned item we will initiate the refund, minus our actual postage costs (approx only £1 to £2 in most cases).
If you are ordering from overseas, we will deduct the satated shipping fee from your refund.
Please note that certain items, such as inflatable sleeping mats, or camping stoves for example need to go to the supplier first so they can inspect the item and decide whether it is a manufacturing fault or not. Sunglasses and Goggles are manufactured in a white-glove environment and therefore cannot be scratched. We do not unzip or open the outer cases within our warehousing.
Orders via affiliate sites such as TopCashBack, QuidCo, or via an affiliate link must be returned within 15 days, so we can void the commission payment to the affiliate. They, in turn, may void the commission payment to yourself. Orders returned outside of this timeframe will be refunded, less the affiliate commission value.
Socks, Underwear, Clearance Stock, Bulk-orders & Business-to-Business orders cannot be returned. Engraved items cannot be returned or exchanged due to their personalisation. This clause does not apply to Globes (as long as the engraved-plaque has not been affixed to the product).
Damaged deliveries must be reported on the day of the delivery, to enable us to claim from our courier.