Overseas delivery times can vary depending on the local delivery service, customs and transit delays. Please allow some time and all orders will arrive in due course.
365 DAY RETURNS POLICY!
You can return your order for up to an entire year, as long as the product is exactly as it was when we shipped it. No damage to the product, unopened, product-packaging in absolute perfect and resaleable condition.
FREE RETURNS ON ALL EXCHANGES!
If you are within the UK, and have ordered the incorrect size, or perhaps you want to swap your item for a different colour, please get in touch and we will email you a FREE returns label.
CHANGE OF MIND RETURNS
For 'change of mind' or warranty returns, the sender is responsible for the return of the item. Once we have received the returned item we will initiate the refund, minus our actual postage costs (if you are in the UK, it is only £2 in most cases. If you are in Europe it would be £5.95, and if you are Rest of the World, it would be £9.95).
RETURNS FROM OVERSEAS
If you are sending from overseas please contact us first via email, as we may have a returns address local to you, in your country. If we do not have a local returns address in your country, please only use the cheapest method to return items, using the Postal Service. You are responsible for the product until we receive it into our warehousing, so you may wish to purchase tracking. If you cannot use the Postal Service (because the item is too large for example), please contact us first.
We are based in the UK, so if you are returning goods from overseas please ensure you mark the Commercial Value of the item as ZERO VALUE, otherwise, your item will not be received here and you will not be refunded.
If you are sending back ANY item with lithium you will need to use the appropriate Lithium Label. If you do not, the item will not arrive back here, and you will not be returned.
Once your returned item is received, we will refund you, less the original shipping fee, if you are simply changing your mind and not exchanging for a different size or colour.
RETURNS THAT NEED TO BE SEEN BY OUR SUPPLIERS'
Please note that certain items, such as inflatable sleeping mats, or camping stoves for example need to go to the supplier first so they can inspect the item and decide whether it is a manufacturing fault or not. Sunglasses and Goggles are manufactured in a white-glove environment and therefore cannot be scratched. We do not unzip or open the outer cases within our warehousing.
ORDERS MADE VIA AN AFFILIATE LINK OR CASHBACK WEBSITE
Orders via affiliate sites such as TopCashBack, QuidCo, or via an affiliate link must be returned within 15 days, so we can void the commission payment to the affiliate. They, in turn, may void the commission payment to yourself. Orders returned outside of this timeframe will be refunded, less the affiliate commission value.
ITEMS THAT CANNOT BE RETURNED
Socks, Underwear, Clearance Stock, Bulk-orders & Business-to-Business orders cannot be returned. Engraved items cannot be returned or exchanged due to their personalisation. This clause does not apply to Globes (as long as the engraved-plaque has not been affixed to the product).
Damaged deliveries must be reported on the day of the delivery, so we can claim from our courier.