Terms & Conditions
We dispatch stock lines on the same day if ordered by 3pm.
If it is after 3pm, please get in touch, as we can usually still help.
Approx delivery timings below exclude weekends and public holidays.
Over £30 | 2-3 days | FREE
Under £30 | 2-3 days | £1.95
Over £30 | 1-2 days | £2.95
Under £30 | 1-2 days | £2.95
Next Day | £6.95 | Next Working Day
International | By Weight & Location
International Tracked | By Weight & Location
We highly recommend selecting 'International Tracked' for all overseas orders, for your convenience and peace of mind.
Courier deliveries are made on weekdays. Saturday deliveries can be arranged with an extra surcharge.
If your order has been dispatched but not delivered, please go to your local Postal collection office to collect, as sometimes calling cards are not left. If a courier has attempted delivery you will need to action the calling-card and arrange a redelivery.
Delivery surcharges may apply to "Island & Highland" deliveries if the item is too large for us to use Royal Mail, but we will always contact you in advance to confirm.
If there is any problem with your delivery, please let us know within 24 hours of receiving your order, so that we can claim from our courier.
Please note we are unable to post to PO Boxes. We need a physical address to dispatch to, as somebody may be required to sign for the parcel. If we place an order using a PO Box address, we will hold the order, and contact you for a physical home or work address.
CANCELLING WEEKEND ORDERS
Please Note: Our Dispatch Warehouse continues to work over the weekend, but our Customer Service team do not. Therefore please ensure you are ordering the correct item, as we cannot always manage to stop the order once you have committed to it. Should that happen, you can of course return the order for a complete refund, and we are only here to help, assist and make life easy.
To ensure safe delivery of your order we use a Royal Mail Business Account system to track parcels internally from our office, using the barcode number on the address label.
If you want to track your order by yourself online, please choose a signed for service (Next Day, Recorded, Int'l Signed For). Small surcharges apply on these methods, for your convenience.
365 DAY RETURNS POLICY!
You can return your order for up to an entire year, as long as the product is exactly as it was when we shipped it. No damage to the product, unopened, product-packaging in absolute perfect and resaleable condition.
FREE RETURNS ON ALL EXCHANGES!
If you are within the UK, and have ordered the incorrect size, or perhaps you want to swap your item for a different colour, please get in touch and we will email you a FREE returns label.
CHANGE OF MIND RETURNS
For 'change of mind' or warranty returns, the sender is responsible for the return of the item. Once we have received the returned item we will initiate the refund, minus our actual postage costs (only £1 to £2 in most cases).
RETURNS FROM OVERSEAS
If you are sending from overseas please only use the cheapest method to return items, using the Postal Service. You are responsible for the product until we receive it into our warehousing, so you may wish to purchase tracking. If you cannot use the Postal Service because the item is too large for example, please contact us first. Once your returned item is received, we will deduct the original shipping fee from your refund if your are simply changing your mind, but not exchanging for a different size or colour.
RETURNS THAT NEED TO BE SEEN BY OUR SUPPLIERS'
Please note that certain items, such as inflatable sleeping mats, or camping stoves for example need to go to the supplier first so they can inspect the item and decide whether it is a manufacturing fault or not. Sunglasses and Goggles are manufactured in a white-glove environment and therefore cannot be scratched. We do not unzip or open the outer cases within our warehousing.
ORDERS MADE VIA AN AFFILIATE LINK OR CASHBACK WEBSITE
Orders via affiliate sites such as TopCashBack, QuidCo, or via an affiliate link must be returned within 15 days, so we can void the commission payment to the affiliate. They, in turn, may void the commission payment to yourself. Orders returned outside of this timeframe will be refunded, less the affiliate commission value.
ITEMS THAT CANNOT BE RETURNED
Socks, Underwear, Clearance Stock, Bulk-orders & Business-to-Business orders cannot be returned. Engraved items cannot be returned or exchanged due to their personalisation. This clause does not apply to Globes (as long as the engraved-plaque has not been affixed to the product).
Damaged deliveries must be reported on the day of the delivery, so we can claim from our courier.
ONLINE PRODUCT VIDEOS
We display product videos online, and sometimes they display the Brand as a whole. For correct product information, please always refer to the listing specification (e.g. the photo's and description text) when deciding which product to buy. If you need further clarification, please get in touch.
PAYMENT & VAT
All prices are inclusive of UK VAT. If you are ordering from the Channel Islands or outside the VAT Zone, VAT will be deducted automatically.
We do not view or keep any card details and all information is encrypted for security purposes.
Business-to-Business orders are non-refundable once a Purchase Order has been submitted and payment cleared.
allpoints are only awarded on online orders, and are not applicable on special-price orders, sale/offer items, bulk orders, returned items or Business to Business orders.
allpoints may not always be awarded on affiliate or discounted orders.
NO SALE OF KNIVES TO UNDER 18's
Any customer purchasing any bladed item from this website agrees they are over 18 years old. We do not sell to under 18's.
WEB CONTENT & IMAGES DISCLAIMER
Throughout the website we use stock images and descriptions provided by the manufacturer, or impressions (representations) of products or engraved items.
The manufacturer strives to ensure that the colours shown are as close to the real colours as possible. However, the exact colour or style may vary depending on a number of different factors, such as lighting and the quality of the photographs, your computer monitor and other factors beyond our control.
If you have any questions about the colour, exact spec, style or engraving of any of our products, please contact us first.
We will never pass any of your personal information to any third parties or marketing agencies.
All information captured at point of order is solely for processing & delivering your order promptly, for the collection of online feedback reviews, and occasional updates or discount codes from ourselves. You can unsubscribe at any time, by simply clicking the unsubscribe button at the bottom of the marketing email.
The Waste Electrical and Electronic Equipment (WEEE) Directive is now UK law. The legislation aims to make producers pay for the collection, treatment and recovery of waste electrical equipment. The regulations also mean that suppliers of equipment like high street shops and internet retailers must allow consumers to return their waste equipment free of charge. The amount of WEEE we throw away is increasing by around 5% each year, making it the fastest growing waste stream in the UK. Much of the UK's WEEE ends up in landfill, where the lead and other toxins it contains can cause soil and water contamination. This can have a harmful effect on natural habitat, wildlife and also human health. Distributors of new Electric and Electronic Equipment (EEE) have a part to play in reducing the amount of WEEE going into landfill sites.
All Outdoor Ltd is obliged under these regulations to offer our customers free take-back of their WEEE on a like-for-like basis when they buy a new Electrical or Electronic product from us.
For example, if a customer bought a new torch from us we would accept their old torch and prevent it going into a landfill site by disposing of it safely. Customers must return their WEEE item to us within 28 days of purchasing their new item. Under the WEEE Regulations, all new electrical goods should now be marked with the crossed-out wheeled bin symbol, Goods are marked with this symbol to show that they were produced after 13th August 2005, and should be disposed of separately from normal household waste so that they can be recycled.